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Frequently Asked Questions

Housekeeping & Linen Service

Is the apartment cleaned daily?

In contrast to a stay in a hotel room, you can optimally enjoy your privacy in the apartment; in principle, the apartment is only cleaned after check-out. If you stay for 7 nights or longer, a cleaning service will be offered to you free of charge on an agreed day.

We would like to make use of the cleaning service during our stay, is that possible?

Naturally, we would be happy to provide this service. You can book the cleaning service for a charge of € 40 each time. The towels and bedsheets will be changed as part of the service.

Is it possible to have the bedsheets and towels cleaned?

The apartment has supplies of clean bedsheets, and each person has one large and one small towel for their use during their stay. If you would like the sheets changed daily, this service will cost € 15 per person per day. An extra set of towels alone costs € 7.50 per person.

Arrival & Departure

We kindly ask you to supply the details of your arrival immediately after making a booking. Our hospitable host(ess) will take care of checking you in and out. During check-in you will be given the key, and we ask for a deposit of € 50 for rooms and € 300 for the 6-persons apartments. Naturally, you will receive your deposit back after the check-out inspection and returning the keys.

Check-in

You can check in from 14:00 - 21:00 hours (2-9 pm).

For late arrival, a surcharge is imposed: € 35 for arrival after 9 pm and € 50 after midnight.

If you arrive from Amsterdam airport, we ask you to supply the following details:

  • Flight number
  • Planned arrival time
  • City of departure

Check-out

You can check out until 11:00 hours. Luggage room available.

Depending on availability, it may be possible to check out later, for which a surcharge is applicable (€ 35,00 per hour). Please contact our reservations office or the apartment host(ess). This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone +31 20 2345600

Arrival & Departure
Practical information for the beginning and the end of your journey. Read more »
Housekeeping & Linen Service
To make your stay with us as comfortable as possible, we offer several levels of service. Read more »
Events & News
There is plenty to see and do in and around the bustling city of Amsterdam. Read more »